Careers

Copywriter

We are a team of professionals with a passion for our occupation. If your experience matches our requirements, we will be happy to welcome you in our team. Please, before applying, provide us with a link to your portfolio.

Requirements:

  • 1+ years of experience in creating content for B2B IT sphere
  • Advanced level of English
  • Basic knowledge of SEO (keywords usage in the text)
  • Knowledge of the IT market and the latest technology trends
  • Literacy, responsibility, creative thinking
  • Research skills
  • Degree in Philology, Linguistics or a related field will be a plus

Responsibilities:

  • Creating unique, reader-centric and compelling content (blog articles, guest posts, whitepapers, etc.)
  • Maintaining a consistent brand voice and personality across all communication channels

 

 

Customer Support Manager

The ideal candidate will have experience managing and scaling Customer Support teams approaches problems analytically and finds energy in constantly improving the customer experience. This role requires strong systems thinking, priority management, and relationship building skills.

Responsibilities:

  • Be an integral part of our daily operations team
  • Field requests and support tickets from our clients
  • Learn the ins and outs of our business so you can handle any questions
  • Respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
  • Review exceptions to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
  • Help us prioritize resolution of systemic problems

Requirements:

  • 0-3 years of professional experience
  • Some experience in customer service or project management
  • Excellent communication skills, especially written
  • Ability to adapt in a rapid growth environment
  • Strong problem-solving skills + great attention to detail
  • Personable and love speaking with others via phone, email, and chat
  • Strong computer literacy skills
  • Incredibly hard working and willing to do what it takes for us to reach our goals
  • Comfortable with Google Sheets